Case Study

Crisis management: Creating a brand that defies gravity, in a crisis-prone category.

Our Role

Strategic consulting, digital campaigns, on-ground activations, influencer collabs.  

Arabic food in Kerala was typically seen as street food made in unhygienic conditions, often prepared roadside and exposed to dust.
 

Context

Al Taza was created in 2017 with a mission to offer tasty shawarmas prepared in the most hygienic way. The founders aspired to create a “McDonald’s of Shawarmas” in Kerala. By 2019, the brand had rapidly expanded to 8 stores, gaining the love and loyalty of the people in Kerala.

Task assigned to Storygraphs

Storygraphs was tasked with countering this issue and restoring consumer confidence in Al Taza.

Telling stories that sell

To turn this weakness into a strength, Storygraphs crafted a campaign focused on transparency. The “Anybody Can Be an Inspector” campaign took off with the prelaunch of “Book of Some Serious Facts” which took customers on a visual journey of the food safety practices followed at AL Taza Kitchens, where readers could scan the QR code and be redirected to videos of each steps, and finally inviting customers to visit and experience the kitchens for hygiene. This initiative was amplified through influencer campaigns, which communicated Al Taza’s SOPs from the initial purchase of meat to the transportation of marinated meat from the central kitchen. The campaign was further reinforced with the slogan, “If Shawarma, Only Al Taza.” The campaign led to sales spikes even during an industry-wide hygiene crisis, proving the effectiveness of Al Taza’s brand positioning.

Achievements unleashed:

Increase in Followers on Social Media
0 %
Boost in daily sales amidst a crisis
0 %
Shawarmas sold every minute
0
Stores across Kerala
0